Terms of Service
These Terms of Service (“Terms”) govern your access to and use of Korlow, including the Korlow mobile application, website, and related services (collectively, the “Service”).
Korlow is operated by Korlow Inc.
By creating an account, accessing, purchasing, or using the Service, you agree to these Terms and acknowledge our Privacy Policy and Community Guidelines.
If you do not agree, do not use the Service.
1. About Korlow
Korlow is a sports-focused professional and social platform designed to help members of the sports ecosystem build identities, develop careers, showcase achievements, discover opportunities, communicate, recruit, collaborate, and form professional relationships.
Korlow may support account types including:
Athletes
Coaches
Scouts and recruiters
Agents
Sports organizations and leagues
Brands, sponsors, and businesses
Medical and performance professionals
Media professionals and creators
WAGs and other supported sports-community roles
Features available to you may depend on your account type, age, subscription status, location, verification status, and other eligibility requirements.
Korlow does not guarantee athletic recruitment, scholarships, contracts, sponsorships, representation, employment, team placement, professional advancement, or any other opportunity.
2. Eligibility and Age Requirements
You must provide truthful information about your identity and eligibility to use Korlow.
Korlow may use date-of-birth information and other information to determine which features and protections apply to an account.
Korlow is currently available only to users age 13 and older. Accounts for users under 13 are not currently supported.
Users ages 13 through 17, and other users who are permitted to use Korlow while under the age of majority, may be subject to additional privacy, communication, visibility, and safety protections.
Certain features may be unavailable based on age.
Korlow may introduce access for users under 13 in a future release only after implementing appropriate parental or guardian consent, privacy, age-assurance, communication, and safety safeguards. Any such access would be subject to applicable law and additional terms or notices provided before that access becomes available.
You may not misrepresent your age or use another person's identity or date of birth to bypass an age restriction.
3. Account Registration
You agree to provide accurate, current, and complete information when creating and maintaining your account.
You are responsible for:
maintaining the confidentiality of your account credentials;
activity occurring through your account;
keeping your account information reasonably current; and
notifying Korlow if you believe your account has been compromised.
You may not sell, transfer, rent, or provide unauthorized access to your account.
Korlow may require account, role, organization, professional, or identity verification.
Verification does not constitute an endorsement by Korlow.
4. Sports and Professional Information
You may provide information such as:
sport;
team, club, school, league, or organization;
position or event;
athletic level;
seasons;
statistics;
performance information;
highlights;
recruiting information;
career history;
professional affiliations; and
other sports-related information.
You are responsible for ensuring information you submit is accurate and that you have the right to publish it.
Korlow may distinguish between user-submitted information and information that has been independently verified.
5. Profiles and Visibility
Depending on your account type and settings, parts of your profile may be visible to other Korlow users or publicly accessible.
For eligible Athlete profiles, this may include sports identity, derived age information, team or program, position, statistics, seasons, highlights, recruiting information, and other information intended for athletic discovery.
Korlow may restrict publication of certain information based on age, safety status, account status, or privacy requirements.
Exact date of birth and other information designated as private are not intended to be displayed merely because an Athlete profile is public.
You are responsible for reviewing the visibility settings available to you.
6. Recruiting, Connect, and Professional Communication
Korlow may provide tools that allow users to express professional interest, submit inquiries, connect, recruit, collaborate, or communicate.
Certain relationships require a Connect request or professional inquiry before direct messaging becomes available.
Acceptance of an inquiry permits communication within the scope allowed by Korlow but does not create:
an employment relationship;
an agency relationship;
a scholarship;
a sponsorship;
a recruiting commitment;
a contractual relationship; or
an endorsement by Korlow.
Users must not attempt to bypass Korlow's communication restrictions, particularly restrictions designed to protect younger users.
Professional users are responsible for complying with applicable recruiting rules, governing-body regulations, licensing requirements, employment rules, safeguarding requirements, and other professional obligations.
7. Messaging and Private Media
Korlow may provide direct messaging, media sharing, voice messages, View Once media, and related communication tools.
You may only contact users when permitted by the Service.
You must not use Korlow communications to:
harass or threaten another person;
engage in grooming or sexual exploitation;
solicit inappropriate contact with a minor;
circumvent a block or communication restriction;
send unlawful or abusive material;
impersonate another person;
distribute malware, spam, or scams; or
obtain personal information through deception.
Features described as temporary, disappearing, or View Once are designed to limit ordinary availability. You should not assume that any digital communication can be guaranteed to disappear from every device or system.
8. User Content
“User Content” includes content you submit, upload, publish, send, or otherwise make available through Korlow, including:
photographs;
videos;
captions;
posts;
messages;
voice recordings;
statistics;
highlights;
profile information; and
other material.
You retain ownership of rights you hold in your User Content.
By providing User Content to the Service, you grant Korlow a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, transmit, display, and otherwise use that content as reasonably necessary to operate, secure, improve, and provide the Service.
This licence does not give Korlow ownership of your User Content.
You represent that you have the rights necessary to submit your User Content and permit Korlow to use it as described in these Terms.
9. Intellectual Property
The Service, excluding User Content, is owned by or licensed to Korlow and is protected by applicable intellectual-property laws.
Korlow's name, logos, visual identity, software, designs, and other proprietary materials may not be copied or commercially used without authorization.
You may not:
reverse engineer the Service except where legally permitted;
copy or redistribute proprietary Korlow software;
interfere with security controls;
scrape the Service in violation of applicable law or these Terms;
use automated systems to create accounts or abuse features; or
use Korlow intellectual property in a misleading or unauthorized manner.
10. Subscriptions and Paid Features
Korlow may offer subscriptions or other paid features.
Prices, billing periods, trial terms, renewal information, and included features will be disclosed before purchase.
Purchases made through Apple's App Store or another application marketplace may also be governed by that marketplace's payment terms.
Unless otherwise stated, subscriptions may automatically renew until cancelled.
You are responsible for cancelling through the applicable subscription-management system before renewal if you do not wish to continue.
Refunds are governed by applicable law and, where relevant, the policies of the marketplace that processed the purchase.
Korlow may change subscription pricing or features subject to applicable notice and marketplace requirements.
11. Referral and Promotional Programs
Korlow may offer referral, invitation, credit, reward, or promotional programs.
Eligibility requirements and rewards may vary.
Korlow may require a referred person to become an eligible paying subscriber before a referral qualifies for a reward.
Korlow may reject fraudulent, duplicate, self-referred, manipulated, or otherwise ineligible referrals.
Promotional programs may be modified or discontinued subject to applicable law and any terms communicated for the program.
12. Organizations and Shared Entities
Korlow may allow users to associate themselves with teams, organizations, businesses, leagues, schools, or other entities.
An affiliation does not necessarily establish that the user owns, controls, represents, or has authority to act for that entity.
Korlow may distinguish between pending, member, administrator, owner, verified, and other relationship types.
You may not falsely claim authority over an organization or other entity.
12A. Events
Korlow may allow eligible users other than Athletes to create, organize, publish, or manage sports and professional Events, and may allow Athletes and other eligible users to discover, register for, apply to, withdraw from, or participate in Events.
Event organizers are responsible for having authority to offer an Event and for providing accurate information about its identity, eligibility requirements, organizer, date, time, location, capacity, availability, status, and material changes. Participants are responsible for reviewing that information and determining whether an Event is appropriate for them.
Registration, application, or displayed availability does not guarantee admission, attendance, capacity, selection, safety, a particular outcome, or that an Event will occur as described. Organizers may change or cancel Events, and participants may withdraw, only as permitted by the Service and any applicable terms communicated for the Event.
Organizers and participants must comply with these Terms, the Community Guidelines, applicable law, governing-body requirements, venue rules, and appropriate youth-safety and professional-conduct obligations. Event-related communication is available only where Korlow's eligibility, relationship, age, and communication rules permit it.
Korlow provides the platform through which users may offer, discover, and manage Events. Unless Korlow expressly states otherwise, Korlow is not the organizer, venue, governing body, insurer, or party responsible for an Event and does not guarantee an organizer, participant, Event, or Event outcome.
Korlow may restrict participation, remove an Event, limit its visibility, or take other enforcement action where reasonably necessary to address safety, eligibility, legal, capacity, accuracy, or policy concerns.
13. Safety, Reporting, and Blocking
Korlow provides safety tools that may include reporting and blocking.
You may report accounts, profiles, posts, conversations, or other content where supported.
Blocking may restrict interactions, visibility, messaging, Connect requests, media access, or other functionality between accounts.
You may not use reporting tools fraudulently or maliciously.
Korlow may investigate reports and take actions including:
removing content;
restricting features;
limiting visibility;
suspending accounts;
terminating accounts;
preserving information where legally necessary; or
referring matters to appropriate authorities where required or appropriate.
14. Prohibited Conduct
You may not use Korlow to:
exploit, sexualize, groom, or endanger minors;
threaten, harass, stalk, or abuse others;
engage in hate-based abuse or discrimination prohibited by our Community Guidelines;
impersonate another person or organization;
commit fraud or deception;
distribute illegal content;
facilitate human trafficking or sexual exploitation;
distribute intimate content without consent;
violate intellectual-property rights;
promote dangerous or unlawful conduct;
evade blocks, suspensions, or safety restrictions;
manipulate platform systems or metrics;
send spam or malicious software; or
use Korlow for conduct prohibited by applicable law.
Additional standards appear in the Community Guidelines.
15. Third-Party Services
Korlow may interact with third-party services, websites, payment platforms, social platforms, app stores, or external links.
Korlow does not control third-party services and is not responsible for their independent terms, privacy practices, availability, or content.
16. Account Suspension and Termination
You may stop using Korlow at any time and may request account deletion through available account-management features.
Korlow may restrict, suspend, or terminate an account when reasonably necessary to:
enforce these Terms or the Community Guidelines;
protect users;
comply with law;
prevent fraud or abuse;
address security risks; or
protect Korlow or third parties.
Where appropriate, Korlow may retain limited information following account deletion when necessary for legal compliance, fraud prevention, safety, dispute resolution, or enforcement.
17. Service Availability and Changes
Korlow is evolving and may add, modify, suspend, or discontinue features.
We do not guarantee that the Service will always be uninterrupted, error-free, or available on every device or in every location.
We may perform maintenance, testing, security changes, or staged feature releases.
18. No Professional Advice
Information available through Korlow does not constitute legal, medical, financial, educational, recruiting, employment, or other professional advice from Korlow.
Medical and performance professionals using Korlow act independently from Korlow unless expressly stated otherwise.
19. Disclaimers
To the extent permitted by law, the Service is provided on an “as is” and “as available” basis.
Korlow does not warrant that:
every user is who they claim to be;
every statistic or credential is accurate;
any recruiting or professional opportunity is legitimate;
use of Korlow will produce a particular athletic or professional outcome; or
the Service will always be uninterrupted or error-free.
Nothing in these Terms excludes rights or warranties that cannot legally be excluded.
20. Limitation of Liability
To the maximum extent permitted by applicable law, Korlow and its directors, officers, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the Service.
Any limitation applies only to the extent permitted by applicable law.
Nothing in these Terms limits liability that cannot legally be limited.
21. Indemnity
To the extent permitted by law, you agree to indemnify and hold Korlow harmless from claims, losses, liabilities, and reasonable costs arising from your unlawful use of the Service, your User Content, or your material violation of these Terms or another person's rights.
22. Governing Law
These Terms are governed by the laws applicable in the Province of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.
Any mandatory rights available to you under the laws of your jurisdiction remain unaffected.
23. Changes to These Terms
We may update these Terms as Korlow evolves or as legal or regulatory requirements change.
When required, we will provide notice or request renewed acknowledgment.
The effective date at the top identifies the current version.
24. Contact
Questions about these Terms may be directed to:
Korlow Inc.
25. App Store and Mobile Platform Terms
If you download or use Korlow through Apple's App Store, Google Play, or another third-party application marketplace, additional terms imposed by that marketplace may apply.
Where Korlow is downloaded through Apple's App Store, you acknowledge and agree that:
these Terms are between you and Korlow, not Apple;
Korlow, and not Apple, is responsible for the Service and its content, subject to applicable law;
Apple has no obligation to provide maintenance or support services for Korlow;
to the extent any warranty applies and cannot legally be excluded, you may notify Apple and Apple may refund the purchase price, if any, for the application as required by Apple's applicable terms, and Apple will have no other warranty obligation to the maximum extent permitted by law;
Korlow, and not Apple, is responsible for addressing claims relating to the Service, including product-liability claims, claims that the Service fails to comply with applicable legal or regulatory requirements, and claims arising under consumer-protection or similar laws, subject to these Terms and applicable law;
Korlow, and not Apple, is responsible for the investigation, defence, settlement, and discharge of any third-party intellectual-property infringement claim relating to the Service;
you represent that you are not located in a country or region subject to an applicable government embargo that prohibits your use of the Service and are not prohibited from receiving the Service under applicable trade restrictions;
you must comply with applicable third-party terms when using the Service; and
Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to your use of the iOS application and may enforce the applicable provisions against you.
Nothing in this section limits any rights you have under applicable consumer law.
26. Billing, Renewals, Cancellation, and Taxes
Paid subscriptions may be billed through Apple, Google, or another payment provider identified at the time of purchase.
Unless otherwise disclosed before purchase, a recurring subscription automatically renews for the applicable subscription period until cancelled.
You must cancel through the marketplace or subscription-management system through which you purchased the subscription.
Cancellation generally prevents future renewal but does not ordinarily terminate access to paid features before the end of the already-paid subscription period, except where required by law or the applicable marketplace's rules.
Deleting your Korlow account or deleting the Korlow application does not necessarily cancel an active subscription. You are responsible for cancelling the subscription through the applicable marketplace or payment provider.
If a payment fails, is revoked, refunded, expires, or cannot be validated, Korlow may suspend or terminate the associated paid entitlement as permitted by applicable law and marketplace rules.
Prices may change. Where required, applicable notice or consent will be provided before a new price applies.
Prices may be subject to applicable taxes, duties, levies, or similar governmental charges. The party responsible for collecting or remitting those amounts may depend on the marketplace, payment provider, transaction, and jurisdiction.
Nothing in these Terms overrides refund, cancellation, or consumer rights that cannot legally be waived.
27. User Content After Removal or Account Termination
The licence granted to Korlow under Section 8 exists so Korlow can operate, secure, display, transmit, and maintain the Service.
When you delete User Content or terminate your account, Korlow will cease using that content for active Service purposes when reasonably practicable, subject to legitimate exceptions.
Copies or references may remain where reasonably necessary in:
backups;
messages or content delivered to other users;
shared or collaborative records;
reports and Trust & Safety records;
transaction records;
fraud or security records;
legal records;
records required to protect Korlow or other users; or
information Korlow is legally required or permitted to retain.
Content that has been lawfully shared with or independently retained by another user may not automatically disappear from that user's possession.
The licence in Section 8 survives only to the extent reasonably necessary for these purposes and as permitted by applicable law.
28. Copyright, Trademark, and Intellectual-Property Complaints
Korlow respects intellectual-property rights.
If you believe content available through Korlow infringes your copyright, trademark, or other intellectual-property rights, you may submit a complaint through Korlow's designated legal or intellectual-property contact channel.
A complaint should include sufficient information for Korlow to understand and evaluate the claim, which may include:
identification of the protected work, mark, or right;
identification or location of the allegedly infringing material;
your contact information;
an explanation of the claimed infringement;
a statement that the information submitted is accurate; and
any declarations required by applicable law.
Korlow may remove or restrict allegedly infringing material and may take action against users who repeatedly or seriously violate intellectual-property rights.
Korlow may request additional information before acting on a complaint.
Users must not knowingly submit fraudulent or materially misleading intellectual-property complaints.
29. Third-Party Opportunities and Independent Users
Korlow provides technology that allows members of the sports ecosystem to discover and communicate with one another.
Unless Korlow expressly states otherwise, users and organizations on Korlow are independent from Korlow.
The presence of a person, team, organization, coach, scout, recruiter, agent, medical or performance professional, brand, sponsor, business, media professional, or other account on Korlow does not mean Korlow:
employs that person;
represents that person;
endorses that person;
guarantees that person's credentials;
guarantees that person's authority;
guarantees an opportunity offered by that person; or
guarantees that entering into a relationship with that person is appropriate or risk-free.
Verification features, where offered, may help establish particular information but do not constitute a general endorsement or guarantee.
Users are responsible for exercising appropriate judgment and conducting independent diligence before entering into recruiting, representation, employment, sponsorship, medical, financial, contractual, or other professional arrangements.
Korlow is not a party to agreements independently entered into between users unless Korlow expressly agrees otherwise in writing.
30. Additional Terms for Younger Users
Korlow currently permits eligible users age 13 and older. Users ages 13 through 17 may receive an age-appropriate version of the Service where legally and operationally permitted.
Features available to a younger user may differ from those available to an adult.
Korlow may restrict or condition:
public profile eligibility;
Discover visibility;
direct messaging;
professional communications;
contact-information access;
private media;
recruiting interactions;
account relationships; and
other features presenting elevated privacy or safety considerations.
Korlow does not currently admit users under 13 through a parental or guardian consent process. If Korlow introduces access for users under 13 in the future, it will do so only after implementing the additional consent, privacy, safety, age-assurance, contact, communication, and operational safeguards required for that access.
Any future parental or guardian consent would not, by itself, transfer ownership of an Athlete's Korlow account to the parent or guardian. Subject to applicable law, the account may remain associated with the Athlete while the parent or guardian receives only those consent, privacy, withdrawal, or other rights that Korlow is legally required or expressly permits them to exercise.
Korlow may decline to make the Service available to an age group or jurisdiction until the necessary legal, safety, consent, and operational requirements are satisfied.
31. Electronic Communications
By creating or maintaining a Korlow account, you agree that Korlow may provide notices and communications electronically where permitted by law.
These may include:
account notices;
security communications;
verification messages;
subscription and transaction information;
policy updates;
consent-related communications;
safety notices;
legal notices; and
other communications relating to the operation of your account or the Service.
Electronic communications may be delivered through the Service, push notifications, email, or another contact method associated with your account.
You are responsible for maintaining accurate contact information where necessary to receive required communications.
Marketing communications, where used, will be subject to any consent and unsubscribe requirements imposed by applicable law.
32. Disputes
Before commencing formal legal proceedings against Korlow, you are encouraged to contact Korlow and provide a reasonable opportunity to resolve the dispute informally, unless doing so would prejudice a legal right or limitation period.
Subject to any mandatory consumer or other rights available in your jurisdiction, disputes arising from these Terms or the Service will be governed by Section 22.
Where the parties cannot resolve a dispute informally, and where legally permitted, proceedings may be brought before courts of competent jurisdiction in British Columbia, Canada.
Nothing in these Terms prevents either party from seeking urgent or injunctive relief where appropriate.
Nothing in this section requires a user to waive access to a court, regulator, tribunal, or dispute-resolution mechanism where such a waiver would be prohibited by applicable law.
33. Events Beyond Korlow's Reasonable Control
Korlow will not be responsible for a failure or delay in performing an obligation where the failure or delay results from circumstances beyond Korlow's reasonable control, to the extent permitted by law.
Such circumstances may include:
widespread internet or telecommunications failures;
cloud or infrastructure outages;
power failures;
natural disasters;
fires or floods;
war or civil disturbance;
government actions;
labour disruptions;
epidemics or public-health emergencies;
cyberattacks affecting third-party infrastructure; or
failures of app marketplaces or other critical third-party providers.
This section does not excuse obligations that cannot legally be excluded or delayed.
34. Assignment
You may not assign or transfer your rights or obligations under these Terms without Korlow's prior written consent where such consent is legally permitted to be required.
Korlow may assign or transfer its rights and obligations in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or other lawful business transaction, subject to applicable law.
35. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally possible.
If it cannot be made enforceable, it will be severed without affecting the remaining provisions, which will continue in effect.
36. No Waiver
Korlow's failure or delay in enforcing a provision of these Terms does not waive Korlow's right to enforce that provision later.
A waiver of one provision or breach does not constitute a waiver of another provision or future breach.
37. Entire Agreement
These Terms, together with the Privacy Policy, Community Guidelines, and any additional terms expressly applicable to a particular Korlow feature, purchase, promotion, or program, constitute the agreement between you and Korlow concerning your use of the Service.
If additional terms expressly applicable to a feature conflict with these Terms, those additional terms will control for that feature to the extent of the conflict, unless otherwise stated.
38. Survival
Provisions that by their nature should continue after account closure or termination will survive, including provisions concerning:
intellectual property;
retained User Content;
subscriptions and amounts already incurred;
disclaimers;
limitation of liability;
indemnity;
disputes;
governing law; and
other accrued rights or obligations.
39. Contact Information
Questions about these Terms, legal notices, or intellectual-property matters may be directed to:
Korlow Inc.
British Columbia, Canada
General contact: hello@korlow.com
Legal/IP contact: legal@korlow.com